![]() When you log in and use our Provider Finder Find a Cost tool, an MDLIVE box result may appear at the top of your provider list. You can meet with the next available professional or make an appointment. Click the Schedule a Virtual Visit button and sign up on MDLIVE's website.Select the Virtual Visits link under the page's Find Care title 2.On the BAM homepage dashboard, select Find All Care under Find Care.Log in to Blue Access for Members SM (BAM SM).2 Choosing a Doctorįinding a Virtual Visits doctor is easy. They can also write and send prescriptions (when appropriate) to a nearby pharmacy. Once you have been checked in you will be placed in the televisit waiting room and your doctor or the doctor’s nurse will connect with you shortly.MDLIVE's doctors and therapists can treat many non-emergency medical and behavioral health conditions, like: General Health Touch or click “Allow”.Īfter you allow access to the Microphone and Camera you will see the website check you in. You will then be prompted to allow to access your Microphone and Camera. You will then be prompted to enable the Camera, click or touch the “Enable Camera” button in blue. Enter your name and touch or click “Check In” You will see a space to type your name and also a blue button that says “Check In”. Once you click the website address in blue this will launch the webpage on your device. When you receive the text or email click or touch the website address shown in blue that starts with “…” This text message or email will serve as an invite for you to the televisit appointment to let you know that it’s time to make the connection. There is also a detailed walk through with pictures for Asheville Arthritis patients below.ĭoxy.me Televisit Connection Procedure Walk Through for Patient:Īt the appointment time, when the doctor is ready to see you, they will send either a text message to your phone or an email to your computer depending on which way you have chosen to connect to the televisit appointment at the time the appointment was made. Video Demonstrations for the Check in process can be viewed here for specific web browsers. If for some reason the patient is unable to connect to the televisit after the invitation has been sent the doctor or nurse will reach out directly to the patient by telephone to address the situation.FaceTime – The patient will be called via FaceTime on an iPad by doctor or nurse at the appointment time in order to initiate the televisit.– The patient will be sent a text message or email invite by the nurse or doctor at the time of the appointment in order to initiate the televisit.For FaceTime to work on an Apple/Mac computer the patient will need to tell us how to contact them, we must have a phone number or an email address that is setup with FaceTime so that we can call the patient via FaceTime.For to work on a Windows computer the computer must be using one of the following web browsers: Google Chrome, Mozilla FireFox or Safari.Computer or Laptop that can receive email that also has a camera, microphone and speakers.Apple iPad that can receive email or that can be called through Apple FaceTime.Smart Phone with camera such as Apple iPhone, Android phone or Google phone.To have a televisit the patient must have access to one of the following: What does a patient need for a Televisit? Satellite internet can work but is subject to the weather since clouds can block the signal on rainy days. High Speed Internet Access is Required for All Televisit PatientsĪll patients must be able to access high speed internet either through their home internet or through their smart phone’s cellular data service. You do NOT need to install or use the HEALOW patient portal app for a Televisit. We are NOT using the patient portal app, HEALOW, for televisits at this time.This only works on iPhones, iPads and Apple/Mac computers. FaceTime: This is Apple’s proprietary video call service.: a website for doctor/patient video calls. ![]() How the patient will connect to the video call: Televisit Connection Methods ![]() The televisit will be initiated by a nurse or doctor sending a text or email invitation to the patient from at the appointment time or by calling the patient directly on FaceTime if FaceTime is being used. In some cases we can use Apple Facetime if limitations keep from working for the patient and if the patient’s device supports Apple FaceTime. Asheville Arthritis & Osteoporosis Center is currently using a website called to offer televisits to patients. A Televisit or Telehealth appointment is a secure a video call with our doctors so that the patient can have their appointment without physically coming into the office.
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